I. Service Provider Information

Provider Name: Mányokiné Nagy Daniella E.V.
Registered Address: 9400 Sopron, Tóth Antal utca 12 (Hungary)
Registration Number: 50398706
Tax ID: 67550911-1-28
Hosting Infrastructure Provider: Rackhost Zrt. (1132 Budapest, Victor Hugo utca 18-22., info@rackhost.hu)

Customer Support & Contact:
e-mail: info@tfmworld.hu
phone: +36-30/874-1982
Hereinafter referred to as: Service Provider

II. Contract Conclusion, Termination, and Right of Withdrawal

The subscriber wishing to use the services must enter into an agreement with the Service Provider. This defines the rights and obligations of both parties as well as the chosen service parameters and fees. The contract is concluded upon confirmation of the order (via email, SMS, or through the Service Provider website).

1. The subscriber submits their order electronically. The User agrees that the email address provided during registration is not disposable or temporary.
2. The User agrees to provide a valid telephone number and accurate personal/company details.
3. The contract is concluded electronically, in writing, or by conclusive conduct (ordering and paying for the service).
4. Consumer Right of Withdrawal (pursuant to Government Decree 45/2014. (II. 26.)):
   • Consumers (natural persons acting outside their trade, business, or profession) are entitled to a 14-day right of withdrawal without giving any reason.
   • Exceptions to the Right of Withdrawal:
     • For digital content provided on non-tangible media (e.g., VPS, web hosting, server rental, software licenses), if performance has begun with the consumer's explicit prior consent and acknowledgement that they forfeit their right of withdrawal once performance starts.
     • For custom domain name registrations and renewals, pursuant to Section 29 (1) c) & m) of Decree 45/2014, the right of withdrawal cannot be exercised as domain registrations are immediately and irrevocably registered with central registry authorities.
5. One Account per Person: Each natural person or legal entity may register and maintain only one Customer Account. Registering or using multiple accounts is not permitted without the Service Provider's prior written consent, in particular for the purpose of repeatedly using discounts, coupons, free trial periods, or the money-back guarantee. The Service Provider may link, restrict, or terminate accounts detected as belonging to the same person, and may withdraw benefits obtained through them.
6. Money-Back Guarantee (voluntary commitment): In addition to, and without limiting, the statutory right of withdrawal, the Service Provider offers the following refund guarantee:
   1. Full refund on the first order: If the Subscriber requests cancellation of their first paid service order (domain name orders are not counted) within 5 days (120 hours) of paying for it, the Service Provider refunds the full fee paid for that order.
   2. Pro-rata refund: After the 5-day period, and for all subsequent orders, the fee corresponding to the unused remaining period of the service (in whole days) is refunded on a pro-rata (time-proportional) basis.
   3. Method of refund: Refunds are credited to the Subscriber's Customer Account balance. At the Subscriber's request, the balance may then be refunded from there to the payment method originally used, in accordance with the rules displayed in the Customer Account.
   4. Requesting a refund: Refunds can be requested using the refund function of the respective service in the Customer Account (Services menu), or via a message in the Customer Account or by e-mail. In the case of a full refund, the service concerned is terminated and its data is deleted; in the case of a pro-rata refund, the expiry date of the service is reduced accordingly.
   5. Exclusion due to multiple accounts or abuse: The Service Provider may refuse the full refund if the system detects multiple accounts belonging to the same person (see point 5), or if there are other signs of abusive, repeated use of the guarantee; in such cases only the pro-rata refund applies. If a refund has already been issued to an account linked to the same person within the previous 30 days, the refund may be refused entirely.
   6. Non-refundable items: domain name registration, renewal, and transfer fees (see the exception under point 4 and Section VI), one-time fees (e.g., setup or IP range fees), periods provided free of charge via coupons or trials, services whose IP address has been blacklisted as a result of the Subscriber's activity (e.g., SPAM), and services suspended or terminated due to a breach of these Terms.
7. The standard cancellation notice period for both parties is the remaining active duration of the service. Subscribers may cancel services at any time via the Customer Dashboard.
8. Upon service expiration, stored service data and backups are permanently deleted after 30 days.

III. Payment Terms & Recurring Billing (Barion & PayPal Subscriptions)

1. Automated payment reminder notifications are sent via email at least 7 days prior to service expiration.
2. Services can be paid via bank transfer, credit card (Barion / SimplePay), PayPal, or account balance.
3. Monthly subscription billing cycles are 30 days; annual subscription cycles are 365 days.
4. Recurring Payment System (Barion Card & PayPal Automated Renewal / Subscriptions):
   1. Authorization: By selecting the "Recurring Payment / Subscription" option during checkout or payment processing and approving the transaction, the Subscriber explicitly authorizes the Service Provider and payment gateways (Barion Payment Zrt. or PayPal Europe S.à.r.l.) to automatically charge the recurring subscription fee prior to service expiration.
   2. Fees and Frequency: Charges occur automatically according to the selected billing period (e.g., every 30 days or every 365 days) based on the original service rate. Subscribers receive advance notification via email before automated charges take place.
   3. Payment Data Handling: The Service Provider does NOT store or handle payment card numbers or PayPal credentials. Recurring transactions rely on secure reference tokens (`RecurrenceId` / PayPal Billing Agreement tokens) managed by the payment providers.
   4. Subscription Cancellation: Recurring payments can be canceled anytime, free of charge, with immediate effect by the Subscriber in the Customer Dashboard (under the *Services* section for the respective service) or by submitting a support ticket. Following cancellation, automated renewal is disabled.
   5. Failed Recurring Charges: If automated charging fails due to insufficient funds, expired cards, or account limits, notification is sent to the Subscriber. Unpaid services are subject to suspension upon expiration.

IV. Service Availability and Operation Rules

1. The Service Provider guarantees 99.5% service availability, excluding scheduled maintenance.
2. Scheduled maintenance may occur at most once per month for up to 4 hours, notified at least 1 calendar day in advance.
3. Services violating applicable laws or terms may be suspended immediately. Forbidden activities include:
   • Actions threatening system security or stability (e.g., launching/attracting DDoS attacks);
   • Hosting illegal content, distributing malware, or sending unsolicited emails (SPAM);
   • Crypto-currency mining (Bitcoin, Ethereum, etc.) on shared hosting and VPS infrastructure;
   • Official requests from law enforcement agencies.

V. Free Services

1. Free services are provided without uptime warranty or data loss liability.

VI. Domain Name Registration

1. Domain registrations are governed by the policy regulations of the respective top-level domain registries (e.g., ISZT Kft. [.hu domains], Hosting Concepts BV [other domains]).

VII. Force Majeure

1. Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, war, government restrictions, major cyber attacks).

VIII. Data Protection

1. Personal data is processed in strict compliance with the GDPR and our Privacy Policy.

IX. Dispute Resolution, Conciliation Board & Online Dispute Resolution (ODR)

1. Disputes should primarily be resolved amicably.
2. Conciliation Board (for Consumers): Consumers may submit disputes to the competent Conciliation Board based on the Provider's seat: Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10. | Phone: +36-96/520-217 | Email: bekelteto.testulet@gymskamik.hu | Web: www.bekeltetes.hu
3. European Online Dispute Resolution (ODR) Platform: EU consumers may submit dispute applications via the European Commission ODR platform: https://ec.europa.eu/consumers/odr

X. Premium Rate Phone Services

1. Provided by V & Zs 98 Bt. (4251 Hajdúsámson, Bartók Béla út 21., info@szerverem.hu). Premium numbers: +36 90 188 802 and +36 90 188 921.

XI. Payment Service Providers

1. Barion Payment Zrt.: MNB License No: H-EN-I-1064/2013.
2. SimplePay (OTP Mobil Kft.): 1143 Budapest, Hungária krt. 17.
3. PayPal Europe S.à.r.l. et Cie, S.C.A.: 22-24 Boulevard Royal L-2449, Luxembourg.

Effective Date: 2026.10.17